At Ohan Tea, customer satisfaction is our priority. We ensure that every order is packed with care and dispatched after quality inspection. Since tea is a consumable food product, returns and refunds are only accepted under specific circumstances mentioned below.
You may request a return, replacement, or refund only if:
Please notify us within 48 hours of receiving your order by emailing us at customarecare@ohantea.com. Your request should include:
For hygiene and food safety reasons, we cannot accept returns or refunds if:
Once your request is received, our quality team will review the details. We may request additional information if required. If the claim is approved, we will arrange a replacement or process the refund accordingly.
Approved refunds will be credited to the original payment method used while placing the order. Refunds are generally processed within 5–7 business days after approval. The actual credit timeline may vary depending on your bank or payment provider.
If the return is due to our error (wrong, damaged, or defective product), Ohan Tea will bear the return or replacement cost. For any other approved return, shipping charges may not be refundable.
Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.
For any refund, return, or replacement queries, please contact us at:
Email: customarecare@ohantea.com